Drayton offers a limited lifetime warranty to the original purchaser. This warranty covers manufacturer’s defects only and does not include normal wear and tear or misuse of the bike rack.
Note: We are not responsible for any damage to bicycles if mounted improperly or mounted on incomplete rack (ie: missing rubber strip, anti sway measures not installed, or ratchet strap not installed etc.). We also are not responsible for damage to vehicle hitches which are not rated for the appropriate load of the bike rack with bicycles installed. Road surface strikes which damage the receiver bar will void the warranty. If you wish to return the bike rack please contact us for a return shipping label. Upon receipt of the rack it will be evaluated and an appropriate refund will be offered minus shipping costs, fees, missing parts or hardware, and unreasonable damage.
Drayton Solutions, LLC is not liable for any personal injury or property damage caused by improper use of our products. Improper use includes but is not limited to using damaged or incomplete equipment, improper installation of equipment, over loading of equipment, or careless use of equipment such as using product for purposes not specifically designed for.